Privacy Policy.

Protecting Your Privacy

Changes to the Privacy Act now require organisations, such as Volkswagen, to keep personal information private and secure. We understand the importance of privacy to our customers and we are conscious of our obligation to use your personal information responsibly.

Volkswagen’s Privacy Policy allows customers to:

▪ access their information;
▪ correct their information; and
▪ contact us if they are concerned with how their information is being used.


This brochure describes the information that the Privacy Act requires us to communicate to all of our customers. We hope it helps you understand how we handle your personal information and deliver the protection that the Privacy Act affords. Please keep it for future reference.

Volkswagen Group Australia

In this document 'Volkswagen' refers to Volkswagen Group Australia Pty Ltd (ABN 14 093 117 876). Volkswagen distributes and sells a range of vehicles and related products in Australia through its appointed dealer network.

Your personal information

Personal information held by Volkswagen about you, may include:

▪ name;
▪ gender;
▪ date of birth;
▪ address;
▪ telephone numbers;
▪ e-mail address;
▪ purchase details
▪ driving licence number and state,
▪ ABN
▪ warranty and service transaction information provided by our dealer network, affiliates or third parties; and
▪ any other relevant information.

If you choose not to provide us with your personal information, we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.

How we collect personal information

Volkswagen collects personal information in a number of ways, including:

▪ directly from you, when you provide information by telephone or in documents such as 'change of owner details' forms;
▪ from our dealer network when you purchase a vehicle or have your vehicle repaired;
▪ from competition entry forms;
▪ directly from you, via our internet site (requests for information); and
▪ from third parties we contract to collect and/or manage data on our behalf.


How we use your personal information

Your personal information may be used in order to:

▪ provide and market our products and services;
▪ communicate to you;
▪ purchase from you;
▪ support your purchase through warranty and road-side assistance;
▪ comply with our legal obligations (ie. in the event of a Vehicle Safety Recall);
▪ help us manage our services; and
▪ conduct customer and market research to improve the quality of our products and services.


You may choose to unsubscribe of marketing and research communications by advising us directly. Please refer to our contact details below.

When we disclose your personal information

We may disclose your personal information to organisations outside of Volkswagen. These organisations may include:

▪ our appointed dealers;
▪ outsourced service providers who manage services we provide to you including:
▪ roadside assistance;
▪ customer research;
▪ financial services and insurance;
▪ mailing systems and direct marketing; and
▪ market research.
▪ government, regularity and law enforcement authorities and organisations, as required or authorised by law;
▪ our related companies.


How we store your personal information

Volkswagen will store your personal information in a secure environment. It is protected by a combination of physical and technological measures.

Help us to ensure we hold accurate information

Volkswagen takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

▪ let us know if there are any errors in your personal information; and
▪ keep us up to date with changes to your personal information such as your name and address.


You can access your personal information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to access your information, please let us know. You may be required to put your request in writing for security reasons. We might charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to the accuracy of your information or privacy, please contact our Information and Privacy Officer by:

Telephone - 1800 060 936 available 24 hours a day, every day of the year
Facsimile - (07) 3305 7127 and mark to the attention of 'Information and Privacy Officer'
E-mail - vwinfo@volkswagenassist.com.au
Mail - Information and Privacy Officer, PO Box 162 Toowong QLD 4066

Please include the identification number of your vehicle (VIN) in all correspondence. This number is 17 characters long and can normally be found on your registration documents.