Service campaigns and recalls
Service Campaigns and Recalls
Volkswagen Group Australia is dedicated to providing vehicles of outstanding quality and value and, as part of our constant efforts to ensure ongoing customer satisfaction and safety, service campaigns and/or recalls may be introduced from time to time.
In addition to notifying existing owners in writing of any existing recall, this webpage has been set up to ensure owners have current and up to date information readily available regarding manufacturing defects or other technical problems affecting Volkswagen vehicles. This VIN Checker tool will provide owners with details relating to any outstanding and completed service campaigns and/or recalls.
Enter your 17 character (both alpha and numeric) Vehicle Identification Number (VIN) in the box below to check if any service campaign and/or recall applies to your Volkswagen vehicle.
How do I locate my VIN?
Your VIN is listed in numerous documents, including your vehicle registration certificate issued by the vehicle registration body in your state or territory, finance statement and/or insurance paperwork.
You can also find your VIN at the bottom of your windscreen (as you look into the vehicle from the outside, as shown in the diagram to the right).
If you are unable to locate the VIN, or require further information, please contact our Customer Experience Contact Centre on 1800 607 822.
Take care when you enter the VIN details of your vehicle. Failure to input these correctly could return an incorrect result.
The recall campaign status update may be delayed up to 3 business days following the completion and submission of any recall or service campaign performed on the vehicle. Please contact our toll-free Customer Experience Team on 1800 607 822 or email hello@myvw.com.au to confirm the recall campaign status if this information is required immediately.
Dear Volkswagen Customer,
We confirm that your Volkswagen vehicle with Vehicle Identification Number {{ vin }} is not affected by any active service campaign or recall. Below is a summary of the historical service campaigns and/or recalls that have already been performed on VIN {{ vin }} (if applicable).
We confirm that your Volkswagen vehicle with Vehicle Identification Number {{ vin }} is/was affected by the following active service campaign or recall. In addition to the active service campaigns/recalls, we have also included a summary of the historical service campaigns and/or recalls (if applicable) for VIN {{ vin }}. Please refer to the row titled “Status” to determine if a service campaign/recall is outstanding or complete.
| VIN | {{ ind_rec.VIN }} |
|---|---|
| Service Campaign/Recall Number | {{ ind_rec.serviceCampaignNumber }} |
| Commencement Date | {{ ind_rec.commencementDate }} |
| Service Campaign/Recall Description | {{ ind_rec.serviceCampaignDescription }} |
| Repair Date | {{ ind_rec.repairDate }} |
| Status (Complete or Outstanding) | {{ ind_rec.status }} |
Note - If repair date is 01/01/1900 it means our records are incomplete and the repair date is unknown. For further information or assistance please email recalls@myvw.com.au.
Takata Airbag Safety Recall
If the Takata Airbag Safety Recall affects your vehicle, we recommend that you refer to the following dedicated webpage for more detailed information:
Your Vehicle with the Vehicle Identification Number {{ vin }} is not affected by any campaign. If you have any questions, please contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au.
Your Vehicle with the Vehicle Identification Number {{ vin }} could not be identified due to Internal Server Error.Please try again after some time.
Your Vehicle with the Vehicle Identification Number {{ vin }} is not affected by any campaign. If you have any questions, please contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:30am and 8:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au.
Date: {{ today }}
Keeping your details up to date
As part of the recall process, Volkswagen will notify registered owners of affected vehicles by mail, in addition to other methods. To assist Volkswagen to contact the current owner of the vehicle, Volkswagen urges all customers in Australia to contact our toll-free Volkswagen Recall Campaign Helpline on 1800 504 076 between 8:00am and 6:00pm Monday to Friday (AEDT) or email us at recalls@myvw.com.au to update their contact details. Alternatively, customers can submit an Online Owner Amendment Form by clicking the button below and selecting the ‘Ownership Amendment’ tab.
Frequently Asked Questions
Last updated: 25/04/2024
Update details
Please make sure all your contact details are up to date so we can contact you with important recall information.
Update Now
Help and advice
If you have any further queries, contact our toll-free Recall Campaign Helpline between 8:30am and 8:00pm Monday to Friday (AEDT).
Call 1800 504 076
Contact a Dealer
Recalls are preformed free of charge and can be carried out at any authorised Volkswagen Dealer, nationally.
Find a Dealer
Book a Service
Alternatively, customers can book a service online via our Book a Service tool.
Book a Service