COVID-19 support for Volkswagen Financial Services customers
In the current uncertainty surrounding COVID-19, we are committed to supporting of Volkswagen Financial Services customers as best we can.
Ready for a Volkswagen?
Owning one has never been easier. For over 65 years, we’ve worked to make financing and leasing as simple, flexible and efficient as possible. No matter what budget and lifestyle, we’ll have a solution for you.
Volkswagen has a reputation for thinking differently — and our insurance is a little bit different too. Naturally, we’ve designed our cover with Volkswagen drivers in mind. But it’s the generous range of special features and added extras that really make us stand out from the crowd.
Financial Services content relating to products and services listed on Volkswagen Group Australia’s website is made available by Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 & Australian Credit Licence 389344 trading as Volkswagen Financial Services, Audi Financial Services & ŠKODA Financial Services and Volkswagen Group Leasing ("VWFS”), Locked Bag 4002, Chullora NSW 2190. Its use, and the use of any service made available on this site, is subject to any agreement you have entered into with VWFS.
VWFS do not warrant or represent that the information on this site, or any information provided through a service made available on this site, is free from errors or omissions or is suitable for your intended use. The information on this site, and any information provided through a service made available on this site, may not be up-to-date and is subject to change.
Subject to any terms expressed or implied by law and which cannot be excluded, VWFS accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by:
any person using this site, any service provided on this site, or any other site linked to this site; or
any person acting or refraining from acting on the basis of any information on this site or any other site linked to this site; or any information provided through a service made available on this site.
We take care to ensure that the personal information you give us on our websites is protected.
For example, our websites have electronic security systems in place, including the use of firewalls and data encryption. User identifiers, passwords or other access codes may also be used to control access to your personal information.
VWFS understand the importance of security to its customers. However, VWFS do not warrant or represent that any information you transmit or receive while using this site or any service made available on this site, is secure.
Vehicles and accessories shown may not depict Australian specifications and do not reflect vehicle availability.
Links To Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
The results of your access to external websites are in no part the responsibility of VWFS. VWFS do not in any way guarantee the results of access. However, should you experience any problems with such links, please Contact Us and we will endeavour to have them rectified.
Upon accessing our website your usage will be tracked for transactional purposes. This is to ensure the legality of any transactions and to safeguard both you and VWFS should these transactions be, or appear to be, inaccurate.
This notice and the information and services on this site and all matters relating to either are governed by and are to be construed according to the laws applicable in the State of New South Wales and the Commonwealth of Australia (“Australian law”). The information and services on this site have been prepared in accordance with Australian law and may not satisfy the laws of any other country. They are available only to Australian residents and in relation to property in Australia, and should not be relied upon by any person in any country other than Australia.
Information we collect automatically
Whenever you visit or interact with Volkswagen’s website or other online platforms (“Platforms”), we, as well as any third-party service provider and/or advertiser, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (“Usage Information”). Usage Information may include your IP address or other unique identifier for the device used to access a Platform ("Device Identifier"), browser type, “Device” type (computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.
Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.
We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyze trends, observe Platform usage and activity over time, help identify you and your shopping cart, and gather broad demographic information for aggregate use.
We or our external service providers may collect cookies from you (data files placed on a Device when it is used to visit a Platform) for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information).
Our cookies only contain de-identified information. To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly. In addition, the offers we provide may not be as relevant to you or tailored to your interests.
Any advice contained on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on any advice on this website, VWFS recommends that you consider whether it is appropriate for your circumstances. You should obtain financial advice specific to your situation before making any financial investment or insurance decision.
All products and services on this website are available to approved customers only, and are subject to credit assessment. Fees and charges may apply, in addition to any fees or charges mentioned on the product or service web page. A Product Disclosure Statement (PDS), Terms & Conditions (T&C) or a Financial Services Guide (FSG) may be available for products and services at your local Volkswagen Dealership. Refer to the product or service web page and the phone numbers provided for specific services, visit your local Volkswagen Dealership or contact us to see if a PDS, T&C or an FSG is available. If a PDS, T&C or an FSG is available, or a combination of these, VWFS recommends that you consider this information before making any decision about a product or service.
Volkswagen Financial Services ABN 20 097 071 460, Australian Credit Licence 389344 arranges insurance as authorised representative of Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708 (“Allianz”).
Allianz Australian Insurance Limited is the sole Issuer of all insurance products except the Volkswagen Loan Protection Cover where it issues the product together with Allianz Australia Life Insurance Limited.
We do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply. Before making a decision about insurance please consider the Product Disclosure Statements available from your local Volkswagen Dealership and the appropriateness of the insurance having regard to your objectives, financial situation and needs. If you buy insurance from us we receive a commission which is a percentage of the premium. Ask your Volkswagen Dealership for more details before we provide our services.
Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708 (“Allianz”) is not a related body corporate of VWFS. An Allianz policy does not represent a deposit with, or liability of, VWFS or any of its related bodies corporate. Neither VWFS, nor any of its related bodies corporate guarantees or accepts liability for any products issued.
All products and services on this website are currently issued by Volkswagen Financial Services Australia Pty Limited ABN 20 097 071 460 & Australian Credit Licence 389344 with the exception of the following:
Volkswagen Motor Vehicle Cover is provided by Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708. The Product Disclosure Statement (‘PDS’) for Volkswagen Motor Vehicle Cover provides information about this product. You should consider this disclosure document before making any decision about whether to acquire a policy. New for old replacement is only if the same make, model and series of vehicle is available in Australia. Underwriting conditions apply. May not be available to all applicants
Volkswagen Loan Protection Insurance is issued by the following insurers for the covers indicated. The Disability and Involuntary Unemployment covers of this insurance are issued by Allianz Australia Insurance Limited ABN 15 000 122 850, AFS Licence No. 234708 (Allianz). The Trauma and Death cover of this insurance is issued by Allianz Australia Life Insurance Limited (Allianz Life) ABN 27 076 033 782, AFS Licence No. 296559. Allianz acts as Allianz Life’s agent in offering and administering the Trauma and Death cover. The combined Product Disclosure Statements (‘PDS’) provides information about this insurance. You should consider this disclosure document before making any decision about whether to acquire a policy.