Used Volkswagen Certified Pre-Owned Pre-loved used cars. Quality assured.
The power of pre-owned.
Pre-loved, pre-tested and pre-perfected. Enjoy complete confidence when buying a used Volkswagen with our Certified Pre-Owned program. From thorough inspections, to warranty and financing options, it’s the added peace of mind and exceptional level of service you would expect when buying new, now available for those buying pre-owned.
Find your Pre-Owned Volkswagen
Why buy Certified Pre-Owned with Volkswagen?  Â
Certified Pre-Owned Benefits
Discover recently added pre-owned vehicles
True peace of mind with a Care Plan
Pre-owned vehicles are just as loved at Volkswagen. That’s why we now have a range of convenient and affordable servicing options available for them.
With the purchase of a Certified Pre-Owned Care Plan, your second and third scheduled services are covered, which includes the cost of parts, labour and fluids required to complete each service interval. The best part is our skilled technicians will only use Volkswagen Genuine Parts, so you’ll know your vehicle is in safe hands.
If purchasing a Certified Pre-Owned vehicle that is between 3 to 5 years of age, you are eligible to purchase a Certified Pre-Owned Essential Care Plan which covers your next 2 or 4 services.
If your Certified Pre-Owned vehicle is under 3 years old and has completed its first and second scheduled services, you are eligible to purchase a Certified Pre-Owned Essential Care Plan from your local dealer.
Certified Pre-Owned Care Plan products are available from your local dealer.
Whether you’re looking to buy a used Volkswagen for business or for the everyday, we can help you find a loan or leasing option that suits your needs.
Volkswagen Certified Pre-Owned Essential Care Plans
Terms & Conditions
The services set out in this Volkswagen Certified Pre-Owned Essential Care Plan are provided by Volkswagen Group Australia Pty Ltd ABN 14 093 117 876 (Volkswagen Group Australia) of 895 South Dowling Street, Zetland NSW 2017 and applies to the purchase and operation of Volkswagen Certified Pre-Owned Essential Care Plans entered into on or after 3rd June 2024.
Please read this document carefully. It describes what is included in a Volkswagen Certified Pre-Owned Essential Care Plan, what is not included (either by reference to types of issues or services) and a consumer’s rights which continue to apply under the Australian Consumer Law.
There are two Volkswagen Certified Pre-Owned Essential Care Plans available for purchase by retail customers, which are set out in this document:
Two Year Volkswagen Certified Pre-Owned Essential Care Plan (including one Essential Service and one Essential Service Plus); and Â
Four Year Volkswagen Certified Pre-Owned Essential Care Plan (including two Essential Services and two Essential Services Plus).
1. Definitions Â
Authorised Volkswagen Dealer means a dealer authorised by Volkswagen to sell new and/or demonstrator or used Volkswagen vehicles, parts and accessories and/or to perform Volkswagen warranty service and repairs on such vehicles.
Volkswagen Certified Pre-Owned Vehicle means any model variant that has been certified by an Authorised Volkswagen Dealer. All certified vehicles will require the completion of a 114-point inspection check and will be required to be under 5 years from warranty start date and have an odometer reading of less than 120,000kms.
Certified Pre-Owned Essential Care Plan Certificate means the contract of sale issued to a customer via email once the Volkswagen Certified Pre-Owned Essential Care Plan is purchased.
Essential Service means the Essential Service which includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display and logbook stamp.
Essential Service Plus means the Essential Plus Service includes genuine Volkswagen oil and filter replacement, Volkswagen’s safety and diagnostic check, reset service interval display, logbook stamp, pollen filter replacement and brake fluid replacement
Eligibility period means:
2-year Volkswagen Certified Pre-Owned Essential Care Plan means the period commencing at 3 years and 1 day from Vehicle Warranty Start Date and expiring at the earlier of:
(a) 2 years and 1 day from the 2-year Volkswagen Certified Pre-Owned Essential Care Plan purchase date; or
(b) When the included Essential Service and Essential Service Plus have been claimed and exhausted.
4-year Volkswagen Certified Pre-Owned Essential Care Plan meansthe period commencing at 3 years and 1 day from Vehicle Warranty Start Date and expiring at the earlier of;
(a) 4 years and 1 day from the 4-year Volkswagen Certified Pre-Owned Essential Care Plan purchase date; or
(b) when the included 2 Essential Service and 2 Essential Service Plus have been claimed and exhausted.
Eligible Model List means the list of model variants to which a  Volkswagen Certified Pre-Owned Essential Care Plan applies, as updated by Volkswagen from time to time (see https://www.volkswagen.com.au/en/models.html  for current model variants).
Eligible Vehicle means any vehicle that is a Volkswagen Certified Pre-Owned Vehicle and sold by an Authorised Volkswagen Dealer.
Exclusion means an item that is excluded from coverage in the Volkswagen Certified Pre-Owned Essential Care Plan, including any item listed in section 4 of this document.
Scheduled Services means the scheduled services as set out in the Volkswagen Pricing Guide accessible at: https://www.volkswagen.com.au/app/locals/service-pricing-guide, or within your local service schedule which cover the cost of parts, labour and fluids for the service items recommended at each Service Interval by the vehicle manufacturer.Â
Service Interval means:
(a) for Model Year 2018 to current Crafter vehicles and Model Year 2021 and 2022 Amarok vehicles, each interval of 20,000 km or 12 months (whichever occurs first) within the Eligibility Period; and
(b) for all other models, each interval of 15,000 km or 12 months (whichever occurs first) within the Eligibility Period.
Service Schedule means the official service schedule for Eligible Vehicles as set out inÂ
In your owner’s manual or equivalent Australian supplement.
Terms and Conditions means the terms and conditions set out in this document.
Volkswagen or VGA means Volkswagen Group Australia Pty Ltd, ABN 14 093 117 876.
Volkswagen New Vehicle Warranty Start Date means the date when a new Volkswagen vehicle is delivered to the customer or is put into operation by an Authorised Volkswagen Dealer as a dealer demonstrator or service loan vehicle, in all cases, as recorded in VGA systems.
Volkswagen Owner’s Manual means the booklet that is supplied with a Volkswagen vehicle outlining instructions on how to use the vehicle.
Volkswagen Certified Pre-Owned Essential Care Plan means the purchase of vehicle servicing upfront for a specific time period as stated on https://www.volkswagen.com.au/en.html, pursuant to these Terms and Conditions.
Your Responsibilities means the responsibilities of the customer, as set out in section 5 of this document.
Subject to these Terms and Conditions, the Volkswagen Certified Pre-Owned Essential Care Plan is available for purchase in respect of an Eligible Vehicle at the price or rate available from an Authorised Volkswagen Dealer.
During the Eligibility Period the relevant Essential Service and Essential Service Plus items included within the Volkswagen Certified Pre-Owned Essential Care Plan will be carried out for no charge at participating Authorised Volkswagen Dealers, subject to the Exclusions and Your Responsibilities. Volkswagen may set out at https://www.volkswagen.com.au/en.html a list of Authorised Volkswagen Dealers or otherwise advise customers of such dealers by any other means.
Â
2. When can a Volkswagen Certified Pre-Owned Essential Care Plan be purchased?
The applicable Volkswagen Certified Pre-Owned Essential Care Plan is available for purchase from Authorised Volkswagen Dealers only on eligible vehicles and can be purchased up to the following parameters:
Volkswagen Certified Pre-Owned Essential Care Plans can be purchased from 3 years and 1 day since the commencement of the New Vehicle Warranty Start Date for eligible models, and no more than 5 years since the commencement of the Volkswagen New Vehicle Warranty Start Date; or prior to 3 years and 1 day since the commencement of the Volkswagen New Vehicle Warranty Start Date for eligible models only if the first and second scheduled services have been completed.
Â
3. What is covered under a Volkswagen Certified Pre-Owned Essential Care Plan?
A two year Volkswagen Certified Pre-Owned Essential Care Plan will cover the following items;
Oil and filter replacement, Volkswagen’s safety and diagnostic check, reset of service interval display, logbook stamp, pollen filter replacement, and brake fluid replacement.
A four year Volkswagen Certified Pre-Owned Essential Care Plan will cover the following items; Â
Oil and filter replacement, Volkswagen’s safety and diagnostic check, reset of service interval display, logbook stamp, pollen filter replacement, and brake fluid replacement.
The Volkswagen Certified Pre-Owned Essential Care Plan expires at the end of the Eligibility Period. The Eligibility Period includes a 6 month grace period after the expiry of the Volkswagen Certified Pre-Owned Essential Care Plan for customers to claim the final service included within the Volkswagen Certified Pre-Owned Essential Care Plan.Â
Â
4. What is not covered by a Volkswagen Certified Pre-Owned Essential Care Plan (Exclusions):
Volkswagen Certified Pre-Owned Essential Care Plan only covers what is specified in section 3 of this document, and excludes the remaining items which is specified in the Service Schedule
Tyre rotation and balancing and wheel alignment where required;
Repair of accident damage to any body, driveline or chassis components;
Additional maintenance due to modification from the original specification or the use of non-approved parts, fluids or additives;
Normal wear and tear consumable items requiring replacement and parts requiring additional maintenance (including but not limited to clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (including Bi Xeon and LED), fuses, trims, diesel particulate filters, catalytic converters, all belts, water pumps, tyres, satellite navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear);
Items or work required as a result of vehicle misuse or abuse or as a result of the vehicle not being driven in accordance with the manufacturer’s specifications and guidelines;
Additional fluids and additives not specified in the Service Schedule;
Adjustments not specified in the Service Schedule;
Additional maintenance and repairs that may be recommended by your Authorised Volkswagen Dealer to suit your individual driving characteristics;
Service or maintenance of non-genuine Volkswagen parts; and
Service, fitment or maintenance of any accessories, including Volkswagen accessories.
These Exclusions will be identified as separate additional items to the original  Volkswagen Certified Pre-Owned Essential Care Plan price. These additional items will be supplied at such rate as advised by an Authorised Volkswagen Dealer.
Note: Authorised Volkswagen Dealers are required to advise you if an Exclusion that requires additional service or maintenance work is necessary. It is their responsibility to inform you prior to that work being undertaken and your consent should be requested and obtained before the Authorised Volkswagen Dealer undertakes the additional service or maintenance work.
Â
5. Your Responsibilities
It is your responsibility to ensure that the Eligible Vehicle is presented at an Authorised Volkswagen Dealer during normal working hours for servicing at each of the Service Intervals. If you miss any Service Interval, it can result in additional work being required which may not be included in the  Volkswagen Certified Pre-Owned Essential Care Plan and for which an additional charge may be payable.
You must also:
(a) comply with the instructions in the Volkswagen Owner’s Manual and take all necessary steps to minimise any vehicle damage in the event of a vehicle defect or failure; and
(b) maintain, operate and use the vehicle in accordance with the manufacturer’s instructions and within the specified operating limitations.
Â
6. Transfers
Subject to section 9 of this document, the entitlements of the Volkswagen Certified Pre-Owned Essential Care Plan remain with the Eligible Vehicle if the First Purchaser or any subsequent owner on-sells the Eligible Vehicle provided that, as at the time of re-sale, the vehicle has had all necessary Scheduled Services performed.
The Eligibility Period of the vehicle is not affected by any transfer of the vehicle.
Â
7. Cancellations and refunds
Except to the extent permitted by law, in the event you do not redeem the Volkswagen Certified Pre-Owned Essential Care Plan during the Eligibility Period the Volkswagen Certified Pre-Owned Essential Care Plan cannot be cancelled and is not refundable.
Â
8. Statutory rights and liability
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These Terms and Conditions should not be read as excluding, restricting or modifying any rights and remedies available under the Australian Consumer Law.
Volkswagen otherwise excludes or limits all terms, conditions, warranties and guarantees implied by law or statute to the extent that the exclusion or limitation of those terms, conditions, warranties and guarantees is permitted by law or statute and would not cause this provision to be void or unenforceable.
Â
9. Keeping your details up to date
The Australian Government requires manufacturers to be in a position to contact the current vehicle owner if any recall or service campaigns become necessary. Should you change your address or sell your vehicle, please call Volkswagen  on 1800 607 822 between 8:00am and 6:00pm Monday to Friday (AEST) to update your address or simply complete the online Owner Amendment Form available at https://www.volkswagen.com.au/app/locals/about/contact-us as soon as possible.
Â
10. Change of ownership
Subsequent registered owners may obtain the benefit of any unexpired portion of the Volkswagen Certified Pre-Owned Essential Care Plan by completing the Owner Amendment Form available at  https://www.volkswagen.com.au/app/locals/about/contact-us and submitting it to Volkswagen Group Australia, following the purchase of the vehicle. Alternatively, customers can contact Volkswagen’s toll-free Contact Centre on 1800 607 822 between 8:00am and 6:00pm Monday to Friday (AEST) or email hello@myvw.com.au.Â
Subsequent registered owners will be subject to all of the provisions, limitations, and exclusions (including the Exclusions) set out in these Terms and Conditions.
Â
11. Privacy statement
By accepting the services and benefits set out in these Terms and Conditions, you agree to your personal information being used and disclosed for the purpose of providing services pursuant to the Volkswagen Certified Pre-Owned Essential, sending service reminders as well as providing information about other products and services offered by Volkswagen Group Australia and its related companies. For further information, please see our privacy policy available on request or at https://www.volkswagen.com.au/en/privacy-policy.html.Â
