2.1.0.6_0, 2017-03-31 11:32:53

Warranty

General Warranty Terms and Conditions

Warranty Information

The warranties set out in these General Warranty Terms and Conditions are given by Volkswagen Group Australia Pty Limited ABN 14 093 117 876 (Volkswagen Group Australia) of 24 Muir Road, Chullora NSW 2190.

The benefits to a consumer given by these warranties are in addition to other rights and remedies of the consumer under a law in relation to the goods to which the warranties relate.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any claim under the terms of these warranties should be referred to an authorised Volkswagen Dealer. A consumer must, at its own cost, present the vehicle to an authorised Volkswagen Dealer together with the vehicle log book. A list of all authorised Volkswagen Dealers and their address and contact details may be found here.

You may contact us by phone on 1800 607 822 or by email on vwca@volkswagen.com.au.

 

New Vehicle Warranty

  • The New Vehicle Warranty is for 3 years unlimited kilometres.
  • The Paint Warranty is for 3 years unlimited kilometres.
  • The Corrosion Warranty of the main steel body structure is 12 years unlimited kilometres. Amarok is 6 years unlimited kilometres.
  • Warranty for accessories fitted on the vehicle at time of delivery is 3 years unlimited kilometres warranty.
  • Warranty for Volkswagen Genuine Parts and Accessories is 2 years unlimited kilometres warranty, exclusions apply.

Volkswagen Factory Extended Warranty

In addition to the standard three year Volkswagen factory warranty, when purchasing your new Volkswagen you now have the ability to purchase an extended warranty for an additional 2 years/unlimited kilometres†. This Extended Warranty is factory backed and also gives you the benefit of a further 2 Years Roadside Assistance.

That means that, once purchased, your car is covered for a period of 5 years/unlimited kilometres and gives you a number of other benefits:

  • 100% backed by Volkswagen Australia.
  • Volkswagen Roadside Assistance for the duration of the warranty.
  • The extended warranty is fully transferable (at no extra cost) if you sell your vehicle during the warranty period, enhancing resale value.
  • The extended warranty guarantees only genuine new replacement parts are used during repairs.

 

†Volkswagen’s 2 year unlimited kilometres Extended Warranty is only available for purchase from participating Volkswagen dealers at or before the time of first registration of a new Volkswagen vehicle. It may not be purchased after taking delivery of a vehicle. Private buyers only. For full terms, conditions and exclusions download the Terms and Conditions. ^Pricing available at participating Volkswagen dealers.

Das WeltAuto Warranty

Das WeltAuto Warranty is exclusive to our certified used vehicle program.

Key benefits include:

  • 12 months unlimited kilometre warranty. Exclusions apply+.
  • 100% backed by Volkswagen Australia.
  • Volkswagen Roadside Assistance for the duration of the warranty.
  • The Das WeltAuto Warranty is fully transferable (at no extra cost) if you sell your vehicle during the warranty period, enhancing resale value.
  • The Das WeltAuto Warranty guarantees only genuine new replacement parts are used during repairs.

Please Note: Paint Warranty is only for first three years from new vehicle Warranty start date and is not extended as part of the Das WeltAuto warranty.

+Volkswagen’s 12 month’s unlimited kilometre Das WeltAuto Warranty is only available for purchase from participating Volkswagen dealers.  For full terms, conditions and exclusions download the Terms and Conditions.

Conditions

The above warranties commence from the day of delivery of your new Volkswagen vehicle. It is the responsibility of the Volkswagen Dealer to report the correct delivery date into the Volkswagen Group Australia systems to start the warranty.

Volkswagen Group Australia guarantees that within the relevant warranty periods any part or component of your vehicle that is found to be defective from manufacture in materials or workmanship will be repaired, replaced or adjusted by any authorised Volkswagen Dealer free of charge (for current dealers and locations please refer to www.volkswagenaustralia.com.au/findadealer/).

The owner/customer/agent of the vehicle is responsible to present the vehicle to an authorised Volkswagen Dealer at their expense and to collect the vehicle at their expense, in the case of all warranty repairs.

It is not a requirement of these warranties to be provided with alternative transport.

Where to have Warranty Repairs carried out

Volkswagen Dealer

When a warranty repair is required, it is the responsibility of the owner/customer/agent of the vehicle to report the defect to an authorised Volkswagen Dealer.

All authorised Volkswagen Dealers are able to carry out warranty repairs on all Volkswagen vehicles. All warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time.

Paint and Corrosion Warranty

Paint and Corrosion Warranty defects must be reported to an authorised Volkswagen Dealer as soon as possible and within a suitable time. These repairs may require the vehicle to be inspected by a representative of Volkswagen Group Australia. Once approval is given after the submission of a Paint defect report, the repair must be completed within 30 days. If this cannot be carried out approval must be sought from Volkswagen Group Australia.

 

What is not covered by Warranty

Warranty Exclusions

Repairs that do not fall under the term “defects from manufacture” such as: 

  • Wear and tear
  • Motorsport
  • Modifications
  • Misuse
  • Damage
  • Fuel and Oil
  • Environmental Conditions
  • Car Care
  • Reporting
  • Servicing 
  • Tyres

More information provided below.

 

Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (exluding Bi Xeon and LED), fuses, trims, brakes, diesel particulate filters, catalytic converters, all belts, tyres, spark plugs, filters, satellite navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear).

Any parts that have been influenced by any form of motorsport such as racing, track days, hill climbing and rallying or similar activities.

 (i) Any modifications or repairs or dismantling that have not been approved by Volkswagen Group Australia, including but not limited to changes to original equipment and the fitment of non approved parts or accessories. (ii) The changing of ECUs or the upgrading of software within any ECUs in the vehicle relating to any systems. (iii) Non approved rust treatments and paint or fabric protection and window tinting. (iv) Any alterations that have changed the design or performance from that originally supplied from Volkswagen Group Australia.

Any defects resulting after an accident, impact, fire or illegal use or malicious or accidental damage to your vehicle (including damage by a third person).

(i) Any defects resulting from the use of non-approved fuel or oil, including the use of the incorrect octane rated fuel. (ii) Any defects resulting from dirt or water in fuel, oil, coolant or other fluids.

Any defects resulting from airborne industrial pollutants including acid rain, industrial fall out, salt, sand, stones, tree sap, bird and animal droppings, windstorm, hail, flood, lighting or other acts of nature.

Failure to maintain and care for your vehicle including the body paint and trim in accordance with Volkswagen Group Australia’s recommendations, or improper maintenance including incorrect cleaning agents.

Failure to report warranty defects within a timely manner and then have them repaired quickly, including paint and corrosion repairs.

Failure to have your vehicle serviced within the times and recommendations of Volkswagen Group Australia, including the use of Volkswagen approved parts.

Tyres are covered by the warranty from the individual tyre suppliers. This is claimed from the tyre suppliers by your authorised Volkswagen Dealer if a tyre is found to be defective within the new vehicle warranty period. Tyres will be assessed on the percentage of wear and the customer reimbursed the amount remaining.

What the customer must pay for

The Volkswagen New Vehicle Warranty does not cover the costs of routine maintenance of your vehicle. You must pay for:

(i) Prescribed maintenance and service adjustments to your vehicle and parts or fluids used in connection with these.

(ii) Wheel alignments and wheel balancing and other adjustments relating to normal wear and tear.

(iii) Any parts that wear out as part of their normal operation (e.g. clutch linings, brake discs and pads, brake linings, wiper blades, globes of all types (excluding Bi Xeon and LED), fuses, trims, brakes, diesel particulate filters, catalytic converters, all belts, tyres, spark plugs, filters, satellite navigation update disks and all other parts of your vehicle that have been subject to normal wear and tear).

(iv) Damage to DVD /Navigation units caused by misuse or using copied CDs or DVDs.

Disclaimer




* The information and multimedia content contained on this page is an overview intended for awareness purposes only. Visuals, illustrations and multimedia content may show specifications, accessories and options not available in Australia. Left-hand drive models might also be shown.

All product features, specifications and options are subject to change without notice. Dimensions, capacities and performance specifications apply to standard vehicles. Volkswagen Group Australia suggests you always contact your nearest approved Volkswagen Dealer or the Customer Care Centre to confirm specific features and applicable terms and conditions.