Volkswagen Australia
Coronavirus (COVID-19) update

28th July 2021: Dear customers,

As ever your well-being is of paramount importance to us.

During the current the COVID-19 emergency in New South Wales, we advise:

  • Dealership showrooms must be closed
  • Retail operations can only occur via click and collect
  • Workshops can continue to operate for urgent repairs and maintenance work

Dealership showroom activities can resume in VIC and SA with one person per four square metres. Check-in procedures apply. Masks will remain mandatory in certain settings.

For all other states, please be assured that all required COVID-19 measures are rigorously observed and enforced. Exemplary hygiene procedures are in place around vehicle handovers.

Please contact your nearest Volkswagen dealerOpens an external link to check what services they can safely offer at this time.

For all other states, please be assured that all required COVID-19 measures are rigorously observed and enforced. Exemplary hygiene procedures are in place around vehicle handovers.

You can continue to configure and pay the deposit on your new Volkswagen at https://www.volkswagen.com.au/en/offers-products/online-ordering.htmlOpens an external link where upon your closest dealer will contact you.

Further, you can search available stock: https://www.volkswagen.com.au/app/locals/stock-searchOpens an external link

We will keep you updated.

We would like to thank you and wish you all the best.

Volkswagen is there for you.

To see frequently asked questions please click hereOpens an external link.

To find the contact details of your nearest Volkswagen dealer click hereOpens an external link.

COVID-19 support for Volkswagen Financial Services customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please apply onlineOpens an external link for Financial Hardship Assistance so we can assess your individual circumstances and eligibility.

 Apply for Financial Hardship Assistance online Opens an external link

If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.auOpens a mail link. Alternatively, you may call us on 1300 734 567Opens an external link, between 9am – 5pm (AEST), Monday – Friday. To contact our Collections Team email: collections@vwfs.com.auOpens a mail link or call 1300 035 790Opens an external link.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au Opens a mail link if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au Opens a mail link.