Volkswagen Australia
Coronavirus (COVID-19) update

27th October 2020. Volkswagen is pleased to confirm that its Melbourne metro area dealers are once again permitted to receive customers at their premises.

Please be assured that all required COVID-19 measures are rigorously observed and enforced. Exemplary hygiene procedures are in place around vehicle handovers.

You can continue to configure and pay the deposit on your new Volkswagen at https://www.volkswagen.com.au/en/offers-products/online-ordering.html where upon your closest dealer will contact you.

Further, you can search available stock: https://www.volkswagen.com.au/app/locals/stock-search

We will keep you updated.

We would like to thank you and wish you all the best.

Volkswagen is there for you.

To see frequently asked questions please click here .

To find the contact details of your nearest Volkswagen dealer click here .

COVID-19 support for Volkswagen Financial Services customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form  so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au .

Alternatively you may call us on 1300 734 567 , between 9am – 5pm (AEST), Monday – Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au  if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au .

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