Coronavirus (COVID-19) update
14th January 2022
As ever your well-being is of paramount importance to us.
Volkswagen dealerships continue to operate during normal business hours with strict regard to their respective state or territory COVID-19 regulations.
In all instances, please contact your local dealership for further information.
You can continue to configure and pay the deposit on your new Volkswagen, where upon your closest dealer will contact you. Learn more about purchasing a vehicle online.
Further, you can search stock currently available near you from our stock search tool.
We will keep you updated.
We would like to thank you and wish you all the best.
Volkswagen is there for you.
To see frequently asked questions please click here.
To find the contact details of your nearest Volkswagen dealer click here.
COVID-19 support for Volkswagen Financial Services customers
In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, you can apply for assistance via our Financial Assistance Portal where we will assess your individual circumstances and eligibility.
If you have any questions and would like to get in touch with our Hardship Assistance Team, please call us on 1300 734 567, between 9am – 5pm (AEST), Monday – Friday.
If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact firstname.lastname@example.org if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact email@example.com.