Volkswagen Australia
Coronavirus (COVID-19) update

16th September 2021:

Dear customers,

As ever your well-being is of paramount importance to us.

During the current the COVID-19 emergency in New South Wales, we advise:

  • In the interests of safety, Volkswagen dealer workshops have remained operational during the COVID-19 lockdown to carry out essential vehicle maintenance.
  • Dealership showrooms in Greater Sydney (including the Blue Mountains and Wollongong) are closed until September 30. You can purchase vehicles online or over the phone and collect using a contactless pick up option.
  • While a number of NSW regional local government areas have emerged from lockdown, others remains subject to those conditions: NSW government regional areasOpens an external link  
  • In all instances, please contact your local dealershipOpens an external link

During the current the COVID-19 emergency in Queensland, we advise:

  • Stage 3 conditions apply to 11 local government areas in South-East QLD dealership (i.e. Brisbane City & surrounds incl. Gold Coast, Sunshine Coast, Ipswich, Moreton Bay, Lockyer Valley, Logan City, Redland City LGAs). Dealerships operate subject to check-in procedures, mask wearing and physical distancing.
  • In all instances, please contact your local dealershipOpens an external link

During the current the COVID-19 emergency in Victoria, we advise:

  • All metropolitan area and Ballarat showrooms remains closed.
  • You can purchase vehicles online or over the phone and collect your purchase using a contactless pick up option.
  • Workshops can continue to operate for urgent repairs and maintenance work.
  • In all instances, please contact your local dealershipOpens an external link

During the current the COVID-19 emergency in Australian Capital Territory, we advise:

  • Dealership showrooms must be closed. You can still purchase vehicles online or over the phone and collect your purchase using a contactless pick up option.
  • Workshops can continue to operate for urgent repairs and maintenance work.
  • Please contact your local dealershipOpens an external link for further information.

For all other states, please be assured that all required COVID-19 measures are rigorously observed and enforced. Exemplary hygiene procedures are in place around vehicle handovers. Check-in procedures apply. Masks will remain mandatory in certain settings.

Please contact your nearest Volkswagen dealerOpens an external link to check what services they can safely offer at this time.

You can continue to configure and pay the deposit on your new Volkswagen, where upon your closest dealer will contact you. Learn more about purchasing a vehicle online.Opens an external link

Further, you can search stock currently available near you from our stock search tool.Opens an external link

We will keep you updated.

We would like to thank you and wish you all the best.

Volkswagen is there for you.

To see frequently asked questions please click hereOpens an external link.

To find the contact details of your nearest Volkswagen dealer click hereOpens an external link.

COVID-19 support for Volkswagen Financial Services customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, you can apply for assistance via our Financial Assistance PortalOpens an external link where we will assess your individual circumstances and eligibility.

If you have any questions and would like to get in touch with our Hardship Assistance Team, please call us on 1300 734 567Opens an external link, between 9am – 5pm (AEST), Monday – Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.auOpens a mail link if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.auOpens a mail link.