Volkswagen Australia
Coronavirus (COVID-19) update

17th April 2020. We all find ourselves living in an unprecedented situation; one that calls for solidarity. We at Volkswagen believe strongly in this, even though the prevailing advice is to maintain our physical distance to one another. The measures implemented to protect health can be seen and felt at all levels. Our brand and its dealer network are no exception – we want to protect our employees and, of course, you, our customers.

Volkswagen can confirm that COVID-19 has had no immediate impact on the supply of vehicle or parts. And we have announced today that from the 20th of April and over the following month, our factories around the world resume production of vehicles.  

It is Volkswagen’s responsibility to its customers to keep them mobile and safe. That’s why dealer centres continue to perform scheduled services and remain ready to respond to your needs.

Our business continues to operate as are dealers nationwide in the strictest compliance with Government directives. Strict social distancing and enhanced hygiene and cleaning protocols are enforced.

We would like to thank you and, now more than ever before, wish you all the best.

Volkswagen is there for you.

Stay healthy!

Your Volkswagen Team.

To see frequently asked questions please click here.

To find the contact details of your nearest Volkswagen dealer click here .

COVID-19 support for Volkswagen Financial Services customers

In the current uncertainty surrounding COVID-19, we are committed to supporting you as best we can. If you have been directly impacted by COVID-19 and are unable to meet your car loan repayments, please complete the Financial Hardship Application Form  so we can assess your individual circumstances and eligibility. Once completed please follow the instructions on the form on how to submit your application. If you have any questions and would like to get in touch with our Hardship Assistance Team, please email assist@vwfs.com.au .

Alternatively you may call us on 1300 734 567 , between 9am – 5pm (AEST), Monday – Friday.

If you have an existing Guaranteed Future Value (GFV) contract that is due to mature in the next month, and have been impacted by COVID-19, please contact remarketing@vwfs.com.au  if you are unable to trade-in or return your vehicle at your dealership. If you would like to retain your vehicle, please contact retention@vwfs.com.au .

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